General Terms and Conditions (GTC) with Customer Information
1. Provider
The provider and contractual partner for the conclusion of contracts for services and/or contracts for the provision of digital content not supplied on a tangible medium is the company named below (hereinafter referred to as the “Provider”):
LEAD YOURSELF COACHING - FZCO
IFZA Business Park, DDP Building A1, Dubai Silicon Oasis,
Dubai, United Arab Emirates
Managing Director (CEO): Ms. Kim Emde
Email: [email protected]
Trading Licence (HR number): 54132
Tax Registration Number: 10477522070000
2. Definitions
Where the terms “Entrepreneur” and “Consumer” are used, the following applies:
(1) An entrepreneur within the meaning of these GTC is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or self-employed professional activity.
(2) A consumer within the meaning of these GTC is any natural person who concludes a legal transaction for purposes that are predominantly neither attributable to their commercial nor their self-employed professional activity.
3. Offer and Conclusion of Contract
(1) The Provider’s offer is directed at consumers and entrepreneurs.
(2) The Provider offers various (online) courses for personal development that build upon each other.
(3) Upon conclusion of the contract and payment of the agreed course fees, the customer receives access to an online members’ area in which the corresponding instructional videos with the associated scripts of the booked product can be accessed.
(4) The details and essential contractual contents of the bookable courses are presented on the Provider’s website at the URL www.leady-family.com. These are also
presented and explained in detail by the Provider at any live events and/or webinars offered.
(5) The presentation of the respective products on the Provider’s website at the URL www.leady-family.com or at live events and/or webinars constitutes a binding offer by the Provider to conclude a contract for the respective presented and described product.
(6) The contract is concluded by acceptance of the offer by the customer by either (a) registering on the Provider’s website at the URL www.leady-family.com and ordering the respective product subject to payment, or (b) completing, signing and submitting a
registration form handed out at a live event or sent by email within the scope of a webinar for the selected product, thereby submitting a binding declaration of intent to register for the respective product subject to payment.
(7) After conclusion of the contract, the customer will receive an invoice for the ordered product within 72 hours.
(8) After receipt of payment by the Provider, the customer will receive their access data for the online members’ area, and the corresponding content will be activated there for the customer by the Provider.
4. Products
(1) The customer may choose between various products: BASE CAMP, MOUNTAIN, SPHERES OF GOALS, SPHERES OF SELF, SPHERES OF UNITY, SPHERES OF WEALTH, and various UNIVERSES.
(2) The customer may order the respective products as a subscription model or as a package price (as a one-time payment or in various installment payment models).
(3) The offer “Carte Blanche” is offered as a limited-time promotion at the live events on 08 March 2025, 11 March 2025, as part of an online live event on 16 March 2025, and between 14 March and 16 March 2025 as part of a training offer. Thereafter, the “Carte Blanche” offer will be removed from the Provider’s program and will no longer be available. Upon purchase of “Carte Blanche”, the customer receives lifetime access to all products listed in Section 4(1).
5. Contract Term and Notice of Termination
(1) If the customer selects the subscription model, the contract is concluded for an indefinite period. The customer may terminate the contract at any time with one (1) month’s notice to the end of the respective calendar month in text form.
(2) If the customer selects a one-time payment or a lump-sum payment in installments, a contract term of one (1) year shall be deemed agreed. The contract may be terminated with one (1) month’s notice to the end of the agreed contract term. If the customer as a consumer does not terminate the contract, it shall automatically be extended for an indefinite period and may then be terminated by the customer with one (1) month’s notice. If the customer as an entrepreneur does not terminate the contract, it shall automatically be extended by one further year in each case and may be terminated by the customer with one (1) month’s notice to the end of the respective extended contract term.
6. Prices
The prices stated on the Provider’s website at the URL www.leady-family.com or quoted at live events or webinars for the respective products shown are exclusively final prices and include statutory value-added tax.
7. Access to the Online Members’ Area
(1) Access to the online members’ area is personal and not transferable to third parties.
(2) The customer is obliged to keep the access data confidential and not to make it accessible to third parties. If the customer suspects that a third party may have obtained the access data or otherwise gained access to the customer’s member account, the customer must inform the Provider immediately.
(3) Offering instructional materials and course content of the respective courses to third parties is prohibited. The customer does not receive any ownership rights thereto, but rather the right to use them solely for their own personal development within the scope of the course and exclusively for themselves.
(4) If the Provider becomes aware that a customer has provided or otherwise offered their access data to a third party, the Provider reserves the right to block the customer’s access. The customer will be informed thereof immediately by email. In such a case, the Provider expressly reserves the right to assert claims for damages (e.g. assertion of a so-called fictitious license damage).
(5) The customer receives their access data for the online members’ area only after receipt of payment by the Provider. If the customer is in default with their payment obligations (e.g. under the subscription model with a monthly installment or in the case of installment payments with an agreed installment), the Provider reserves the right to block the customer’s access to the online members’ area immediately until the customer has fulfilled their payment obligations (Section 320(1) German Civil Code BGB). If a 12-month course program is automatically extended upon expiry of the agreed contract term, the above shall apply accordingly.
8. Right of Withdrawal for Consumers
(1) Consumers are entitled to a statutory right of withdrawal - with the exception of contracts concluded on the Provider’s business premises - about which they are informed separately.
(2) For contracts for the provision of services, the following applies: If the customer has expressly agreed that the Provider shall begin performance of the service before expiry of the withdrawal period, and the Provider has transmitted this consent on a durable medium in the case of a contract concluded outside business premises, and the customer has confirmed their knowledge that their right of withdrawal expires upon full performance of the contract by the Provider, the customer’s right of withdrawal expires pursuant to Section 356(5) BGB upon complete provision of the service, provided that such a right of withdrawal exists.
(3) For contracts for the provision of digital content not supplied on a tangible medium, the following applies: The right of withdrawal expires if the Provider has begun performance of the contract, the customer has expressly consented to the Provider beginning performance before expiry of the withdrawal period, the customer has confirmed their knowledge that their consent causes their right of withdrawal to expire upon commencement of performance, and the foregoing has been recorded in the copy or confirmation of the contract and made available to the customer.
9. Exclusion of the Right of Withdrawal
(1) Entrepreneurs are not entitled to a right of withdrawal.
(2) A right of withdrawal is also excluded for contracts with consumers concluded on the Provider’s business premises.
(3) Deviating from the above provisions, the Provider reserves the right to grant a right of withdrawal to entrepreneurs in individual cases and/or for selected events.
10. Payment Methods
(1) The customer may choose between the payment methods “direct debit”, “bank transfer”, and “payment on invoice”.
(2) The Provider’s bank details will be communicated to the customer after conclusion of the contract.
(3) In individual cases, the Provider reserves the right to also offer payment via PayPal.
11. Affiliate Program
(1) Upon conclusion of the service contract for the booked course, the customer simultaneously concludes an affiliate agreement with the Provider and thereby becomes an affiliate partner of the Provider.
(2) The affiliate partner participates in the revenue generated by new customers recruited by them in accordance with the following conditions.
(3) In principle, the following applies: (a) The affiliate partner receives a revenue share only on the revenues from new customers recruited by them that originate from a product that the affiliate partner has also booked for themselves. If the new customer books a product that the affiliate partner has not yet booked for themselves, the affiliate partner receives no share in this revenue. (b) A further prerequisite for revenue participation is receipt of payment by the Provider from the respective new customer. (c) The affiliate partner is responsible for ensuring that the general legal requirements and obligations for participation in the affiliate program described here are fulfilled (e.g. business registration, payment of taxes, etc.).
(4) For each recruited new customer, the affiliate partner receives a flat-rate commission of 25% of the net product price (net product price: product price minus the VAT included therein) for the product booked and paid for by the new customer.
(5) If the new customer recruited pursuant to Section 11(4) in turn recruits another new customer for the Provider, the affiliate partner (Section 11(1)) receives 5% of the net product price.
(6) If the new customer recruited pursuant to Section 11(5) in turn recruits another new customer for the Provider, the affiliate partner (Section 11(1)) receives 3% of the product price.
(7) Section 11(6) applies accordingly for each further five subsequent levels of new customer recruitment.
(8) The crediting of the affiliate partner’s balance in their online accounting area takes place 14 days after the booking by the recruited new customer, provided that payment by the new customer to the Provider has also been made within this period.
(9) The affiliate partner may request payment of an existing balance in their online accounting area on the 1st and 16th of each month. Payment will be made to the affiliate partner within seven (7) banking days after the respective payout date. The affiliate partner may determine whether the payout is to be made via PayPal or bank transfer.
12. Special Provision for Entrepreneurs Regarding the FernUSG
If, in the case of a contract concluded between the Provider and an entrepreneur, the conditions for applicability of the “Act on the Protection of Participants in Distance Learning” (Fernunterrichtsschutzgesetz - FernUSG) are met, it is agreed between the parties that the FernUSG shall not apply to the respective contract.
13. Installment Payments
(1) If installment payment is agreed between the Provider and the customer, this is subject to timely payment of the agreed installments by the customer.
(2) If the customer is in default with an installment for more than eight (8) weeks, and the Provider has fulfilled its corresponding obligations and unsuccessfully reminded the customer of the outstanding installment(s) with a grace period of two (2) weeks while threatening acceleration, the Provider is entitled to terminate the installment agreement without notice and declare the (remaining) total amount immediately due.
14. Statutory Warranty Rights
The statutory provisions on warranty rights for defects apply.
15. Contract Language, Storage of Contract Text
(1) The contract language is English.
(2) The contract text is not stored by the Provider after conclusion of the contract and is not accessible to the customer.
16. Applicable Law, Jurisdiction
(1) Contracts concluded with entrepreneurs are subject to the substantive law of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
(2) In the event of disputes, the place of jurisdiction shall be the district in which the Provider has its registered office, provided that the purchaser is a merchant within the meaning of the German Commercial Code (HGB), a legal entity under public law, or a special fund under public law.
17. Online Dispute Resolution
(1) The European Commission provides a platform for online dispute resolution (ODR) at the following link until 19 July 2025: https://ec.europa.eu/consumers/odr. This platform will be discontinued as of 20 July 2025.
(2) For general consumer disputes, the General Consumer Arbitration Board of the Centre for Arbitration e. V. is generally responsible and can be reached at https://www.verbraucher-schlichter.de or at the following address:
Straßburger Straße 8,
77694 Kehl am Rhein,
Germany.
(3) The Provider is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
Status: March 2025
